If you have any questions during your the checkout process, please contact us at email@example.com. We are happy to help!
I did not receive my confirmation email. What can I do?
Most of the times this happens because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available. Please make sure to always check the spam folder if you did not receive the confirmation email.
If you believe you may have entered an incorrect email address please contact us at firstname.lastname@example.org and we will fix it for you.
What are your payment options?
We accept all major credit cards and our checkout system is 100% Secure. You can shop with confidence.
How much does shipping cost?
Our flat rate for standard shipping is 4.99€. Orders over 50€ always ship free.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email.
When can I expect to receive my shipment?
We are currently shipping from 2 warehouses (US and China). All orders are processed in up to 72 hours. Domestic orders (US) typically take 5-10 business days from when they were placed to be delivered (depending on where you are located), for Canada it takes 15 business days, for Europe up to 10 business days.
How can I cancel an order?
You can request order cancellation after 2 hours. After this time, our system processes it so you will have to wait to receive it and return it to get your money back.
Do you offer free delivery / shipping?
We offer free shipping on orders over 50€
. Free shipping will automatically be applied to qualifying orders—no code required!
What can I do if my package gets lost?
Please contact our Customer Care department to inform us that you did not receive the package. After we will contact the courier company to make sure the package is lost, we will refund your money or resend the items.
Which countries do you ship to?
Currently we ship orders to the US, UK, Canada, Australia, New Zealand, France, Italy, Spain, Poland, Austria, Germany, Greece, Belgium, UK
How can I change my shipping address?
Change of address is allowed no later than 2 hours after placing an order. You can contact us at email@example.com to update your info.
Do you offer free samples?
We do not offer free samples at this time.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
If you have any questions that are not on this page, please contact us at firstname.lastname@example.org we will promptly get back to you.